As many of you know we had a terrible experience during our hotel stay last week. Wanted to update with what the resolution was.
I was able to get my airmiles back very quickly and they are looking into the hotel now – as they recommend them to airmiles customers.
I also contacted CAA since they have them listed as a triple diamond hotel – they are supposed to be looking into them also.
I contacted Best Western Customer Help – who were rude to me and of absolutely no help, wouldn’t even hear me out.
I then contacted their Corporate Head Office and got a great supervisor who looked into it all, phoned the hotel and got it all resolved for us. She was a pleasure to deal with, and renewed my faith in them a bit. I will be getting our first nights stay back, and a $100 gift card for the chain. Not refunded for all of our losses (including 2am hotel stay we had to book) but at least they are now looking into the hotel also.
I have contacted a few other places and hoping that will save some other people from having to go through this. Didn’t expect to be back from holidays and spending entire days on the phone – but it’s well worth it to me if it saves another family’s holiday.